Cookie Policy

TeSirvo (“we”, “us”, “our”) uses cookies and similar technologies on our public website to ensure reliable operation, understand usage patterns, and improve performance.

1. Introduction

This policy applies only to the public marketing website. The TeSirvo application platform operates under separate contractual and data governance terms.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide information about how the site is used.

3. Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled. They are used for:

• Core navigation and page functionality
• Security and session integrity
• Form submissions (for example, “Request a Demo”)

Without these cookies, the website cannot function properly.

Analytical and Performance Cookies

These cookies help us understand how visitors interact with the website. They are used to:

• Measure traffic and user behavior
• Identify which sections are most relevant
• Improve usability and performance

All data collected is aggregated. We do not use cookies to directly identify individual visitors.

Functional Cookies

These cookies enable enhanced functionality, such as:

• Remembering preferences (for example, language or region)
• Improving continuity across sessions

4. Data Retention and Duration

Cookies used on this website may be:

• Session Cookies: Deleted automatically when you close your browser.
• Persistent Cookies: Stored for a defined period, typically between 30 days and 12 months.

We retain cookie-related data only for as long as necessary to fulfill the purposes described in this policy.

5. Your Consent and Control

When you first visit `tesirvo.es`, you will be presented with a cookie consent banner. You may choose to:

• Accept all cookies
• Reject non-essential cookies
• Manage preferences via “Cookie Settings”

You can also control cookies through your browser settings, including deleting or blocking cookies. Please note that disabling certain cookies may affect site functionality.

6. Third-Party Services

We use trusted third-party analytics providers, such as Google Analytics, to understand website usage. These providers may set their own cookies in accordance with their privacy policies.

We do not use these tools to identify individual users or to track behavior across unrelated websites. We do not sell or share cookie-derived data with third-party marketing brokers.

7. Data Protection and Compliance

TeSirvo operates in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws, including guidance from the AEPD. We implement appropriate technical and organizational measures to ensure that any data processed through cookies remains secure and proportionate to its purpose.

8. Contact

For questions regarding this Cookie Policy or our data practices: compliance@tesirvo.es