Privacy Policy

TeSirvo (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our public marketing website (`tesirvo.es`).

1. Introduction

Important Scope Note: This policy applies exclusively to the public-facing website. The TeSirvo application platform (the “SaaS Platform”) operates under a separate and more comprehensive Data Processing Agreement (DPA) as part of our Master Service Agreement with our clients.

2. Data Controller

The data controller responsible for your personal data is:

• Company Name: [Insert Legal Name]
• Registered Office: [Insert Address]
• Contact Email: compliance@tesirvo.es

3. Data We Collect and How We Collect It

We collect and process the following data:

• Information You Provide to Us: This includes information you submit through our “Request a Demo” or contact forms (for example, name, business email, phone number, business name, and region).
• Automated Information: When you visit our Site, we may automatically collect technical information via cookies, such as your IP address, browser type, and usage patterns. Please refer to our Cookie Policy for more details.

4. Purpose and Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily submit your details through our contact forms or accept non-essential cookies.
• Legitimate Interest: To improve our Site, analyze usage patterns, ensure network security, and respond to business inquiries.
• Contractual Necessity: To take steps at your request prior to entering into a contract (for example, providing a demo).

5. Our Commitment to Data Integrity

• No Sale of Data: We do not sell, rent, or trade your personal data with third-party marketing brokers.
• Minimization: We only collect the minimum amount of data necessary to fulfill your request or improve Site performance.
• Accuracy: We strive to keep your data accurate and up to date.

6. Data Recipients and International Transfers

We may share your data with trusted third-party service providers (such as hosting providers and email delivery services) only to the extent necessary to operate the Site and respond to your requests.

• EU Focus: We prioritize service providers located within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Inquiry Data: Generally retained for the duration of the commercial relationship or until you request deletion.
• Analytical Data: Aggregated and anonymized data may be retained for longer periods to understand historical trends.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and the Spanish LOPDGDD, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where there is no longer a legal basis for processing.
• Restriction: Request that we limit the processing of your data.
• Portability: Request the transfer of your data to another controller.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at compliance@tesirvo.es. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Access to personal data is strictly limited to authorized employees and service providers who need it to perform their duties.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact

For questions or concerns regarding your privacy: compliance@tesirvo.es